Shipping policy
Processing time
Orders are packed and shipped within 1–4 working days (Monday–Friday, excluding public holidays). Pre-orders and custom-dyed yarn have their own lead time, stated in the product description. During large promotions, processing may take up to 14 working days – we will tell you if this applies.
You receive an email with your tracking number as soon as your parcel has been shipped.
Shipping costs and delivery times
The exact shipping cost for your address is always shown in the checkout before you place your order.
| Destination | Shipping method | Price | Delivery time* |
|---|---|---|---|
| Poland | InPost (parcel locker / courier) | shown in checkout | 1–2 working days |
| Germany, Austria, Czechia, Slovakia, Hungary, Lithuania, Slovenia | DHL | €11 | 2–4 working days |
| Denmark, Estonia, Finland, Latvia, Sweden | DHL | €14 | 3–5 working days |
| Belgium, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Romania, Spain | DHL | €18 | 3–5 working days |
| Bulgaria, Croatia, Cyprus, Greece, Malta | Polish Post Express Box / DHL | Post from €18, DHL from €30, depending on weight | 4–8 working days |
| EU countries listed above | InPost International | shown in checkout | 3–6 working days |
| Rest of the world (incl. UK, Switzerland, Norway) | Polish Post / DHL / EMS | from €16, depending on weight | 5–15 working days |
| USA | DHL Express | €50 (up to 1 kg) | 2–5 working days |
* Typical delivery times after dispatch; they are not guaranteed and may be longer, e.g. during holiday periods.
Free shipping within the EU for orders from €200. In Poland: free shipping from 200 PLN.
Customs and import duties
Shipments within the EU are free of customs duties. For deliveries outside the EU, import duties, taxes and customs fees may be charged by the destination country; these are payable by the recipient.
Lost or damaged parcels
If your parcel has not arrived within the expected time, or arrives damaged, please contact us at contact@martinslab.com – we will sort it out with the carrier and send a replacement or refund you. Your statutory rights remain unaffected.
Incorrect address
Please check your delivery address carefully. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-delivery or a refund.
Last updated: 2 October 2026
