Right of Withdrawal & Returns

If you are a consumer, you have a statutory right of withdrawal. You can withdraw quickly using the Withdraw from contract button at the bottom of every page of our shop.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Martin's Lab Sp. z o.o., ul. Wojska Polskiego 2, 87-152 Zamek Bierzgłowski, Poland, phone: +48 887 888 987, email: contact@martinslab.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You can also use the withdrawal function on our website (Withdraw from contract); we will then confirm receipt of your withdrawal by email without delay. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to Martin's Lab Sp. z o.o., ul. Wojska Polskiego 2, 87-152 Zamek Bierzgłowski, Poland without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (e.g. custom-dyed yarn made to your individual order).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Martin's Lab Sp. z o.o., ul. Wojska Polskiego 2, 87-152 Zamek Bierzgłowski, Poland, email: contact@martinslab.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
— Ordered on (*)/received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.

Practical tips for returns (not a condition of withdrawal)

Please include your order number with the return so we can process it quickly.
If possible, use the original or suitable protective packaging, free of scent and pet hair.
Please keep proof of postage.
Returns from outside the EU: please mark the customs declaration as "returned goods" to avoid import duties.

These requests do not limit your statutory right of withdrawal.

Defective or wrong items

If an item is defective or you received the wrong item, your statutory rights under the legal guarantee of conformity apply – see Terms and Conditions, section 5. In this case we cover the return shipping costs.

Last updated: 2 October 2026