Shipping Policy
Worldwide shipping delays are to be expected at present time.
For peace of mind and speedier delivery we recommend choosing DHL option at checkout.
We are unable to offer ball winding services at present time.
We try to ship your order as soon as possible. Normally orders are processed within 1-4 business days before being shipped. Unless you purchased a pre-sale or custom dye item! Our shipping days are Monday-Friday, excluding national holidays.
During our promotion periods we require up to 14 business days (not including weekends and holidays) to prepare and ship orders due to the large number amount of orders. If you would like to know where your order is in the queue, please feel free to email us.
We always combine shipping, but If you would like to be sure please reach out to us via email at contact@martinslab.com, the extra charges will be refunded. Once a package has been shipped, we can no longer assume responsibility for the contents and the value contained.
If you have not received your package, please contact us for a tracking number. Be aware that between shipping and customs, parcels to the USA, New Zealand and Australia may occasionally take up to a month to arrive.
All packages are sent with tracking numbers.
Shipments are sent in envelopes via Polish Post Office, they have not insurance, and may take quite a bit longer to arrive depending on your location. If you prefer a quicker shipment, please select DHL method of shipping.
Packages that return to us as undeliverable by the carrier for incorrect address supplied will be restocked and partially refunded (shipping charges are not refunded).
If you refuse a shipment, we can refund your order on its return to us, but please note if you decide to refuse the shipment and extra shipping costs are incurred because of this, we are unable to cover these costs and the amount will be deducted from your refund.
Cost of delivery
We use Post Office International Express for all orders. This service costs a flat-rate of 9EUR per delivery to anywhere in the world.
You will receive your tracking number via email once your order has shipped. International shipments may at times take up to 30 working days.
|
Delivery method |
Prepaid |
Delivery time |
|---|---|---|
|
Post Office |
9 EUR |
5-30 working days |
|
InPost |
3 EUR |
2 working days |
|
DHL Parcel/Express |
from 9 EUR | 2-3 working days |
|
Collected in person |
free |
- |
Estimated shipping times for Post Office
- North America: 5-8 working days
- Europe: 5-8 working days
- Australia, New Zealand and Oceania: 5-8 working days
- Asia Pacific: 5-8 working days
- Latin America and the Caribbean: 6-10 working days
- North Africa and the Middle East: 6-10 working days
- Sub-Saharan Africa: 6-10 working days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
For orders shipped outside of the EU, all import taxes are the responsibility of the customer and may incur additional charge upon arriving in your country. I'm not responsible for delays due to customs.
