Immediately after you place an order you will receive a confirmation e-mail containing a link which you should click. On receipt of acceptance of the order we will begin processing it, and you will be kept up to date on how our work is progressing.

All orders will ship in 1-3 business days after they are placed. Our shipping days are Monday-Friday, excluding national holidays.

During our promotion periods we require up to 14 business days (not including weekends and holidays) to prepare and ship orders due to the large number amount of orders. If you would like to know where your order is in the queue, please feel free to email us. 

Delivery time = dispatch time + shipping time

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

Estimated shipping times for Post Office

  • Poland: 2-3 working days
  • North America: 5-8 working days
  • Europe: 5-8 working days
  • Australia, New Zealand and Oceania: 5-8 working days
  • Asia Pacific: 5-8 working days
  • Latin America and the Caribbean: 6-10 working days
  • North Africa and the Middle East: 6-10 working days
  • Sub-Saharan Africa: 6-10 working days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

» cost of delivery

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Availability of products

Next to every product, information is given as to how much time may be needed before we can dispatch it – from 24 hours to a few days, or sometimes even a week or two (in the case of less readily available products). We make every effort to ensure that what we offer on our pages corresponds to the current status of our stocks, although it may happen that the actual delivery time is lengthened – we will let you know immediately if this happens.

If you order a larger number of products, the time of dispatch of the whole order is matched to the product with the longest delivery time. An order can be fulfilled in stages – to arrange this, contact us or enter a relevant note in the remarks on the order form.

Method of payment

Electronic payment – the most convenient and a very fast way of realizing an order. During working hours funds are usually transferred to our account immediately.

Payment by transfer – here the time of fulfilment of the order depends on when the payment is credited to our account. Depending on bank, this may last up to two working days.

» methods of payment