Internet store rules
Home Internet store rules
1. The Internet store [“Store”] engages in retail selling via the Internet pursuant to the present set of rules [“Rules”].
2. The owner of the Store is based in Toruń, ul. Podmurna 85, VAT number: PL9562359627, REGON number: 385697899, KRS number: 0000832320 , tel. 887888987, e-mail email@example.com.
3. The Rules are an integral part of the contract of sale concluded with the Customer.
4. The conclusion of a contract of sale is conditional on the Customer’s accepting the Rules.
5. Prices given in the Store are gross prices (they include VAT).
6. The goods available from the Store are free of physical and legal defects.
1. Orders can be placed in the following manner:
a) using the form available on the Store’s website,
b) by e-mail to the address available on the Store’s website,
c) by telephone on the numbers intended for the placing of orders, available on the Store’s website on the Contact tab.
2. A condition for the fulfilment of an order is that the Customer supply data making it possible to verify the Customer and the recipient of the goods. The Store confirms acceptance of an order by e-mail or telephone. The Store has the right to refuse to accept an order, to restrict the method of payment or demand an advance payment, if the order gives rise to justified doubts as to the accuracy and reliability of the data supplied or the method of payment.
3. The parties are bound by the information given on the Store’s website next to the purchased product at the time of placement of the order, in particular the price, product description, product features, elements included in the set, and time and method of delivery.
4. The information on the Store’s website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by the Store.
1. You use any method of payment available on “Methods of payments” tab on the store website.
2. Shipping prices are specified in the delivery price list.
3. The giving up of goods is conditional on payment for the goods and shipping.
Dispatch of goods
1. The Store sends ordered goods through delivery firms (e.g. the Polish Post Office or a courier firm).
2. In case of a payment card payment a lead time shall be counted from the date of a positive authorization of transaction by bank.
3. In case of payment by any method other than cash on delivery, the time until dispatch is lengthened by the period between the placement of the order and the date on which the due amount is credited to the Store’s bank account.
1. A customer complaint is accepted on the basis of the Customer’s presentation of proof of purchase of the goods (till receipt or VAT invoice).
2. If the goods are not in accordance with the contract, the Customer should send the defective goods back to the Store together with a description of the defects.
3. The Store will take a decision on a Customer complaint within 14 working days of the time when the goods are returned together with a description of the defects. If verification of the defects requires an expert’s opinion or representative of the manufacturer of the goods, the time available for the Store to take a decision is extended by the time taken for the Store to obtain such an opinion.
4. If the resolution of a justified complaint involves sending a new product to the Customer or remedying the defects, the costs of delivery will be paid by the Store.
5. Individual settings of the Customer’s computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.
Right to renounce the contract
1. Pursuant to the Act of 2 March 2000 on protection of certain rights of consumers and on liability for damage done by hazardous products, the Customer has the right to renounce the contract.
2. The right to renounce the contract is effective if the Customer makes a declaration of renunciation to the Store within 10 days of collecting the goods.
3. The Customer shall return the goods to the Store within 14 days of making the declaration of renunciation of the contract. The returned goods should be intact, meaning in particular that they should be complete, in the factory packaging, without signs of use. The costs of delivery are paid by the Customer.
4. Within 3 working days of receiving the package, the Store will check the state of the returned product.
5. Within 7 days of checking the goods, the Store will repay to the Customer the amount paid less costs of fulfilling the order. The Customer should indicate the bank account number to which the repaid amount is to be transferred.
6. Should the Customer breach the conditions laid down in paragraphs 2 and 3 above, the declaration of renunciation will be void, the goods are not returnable and the Store will not refund the paid amount to the Customer.
7. The Customer does not have the right to renounce the contract in the case laid down in Article 10(3) of the Act specified in paragraph 1 above, i.e. in relation to:
a) provision of services which were commenced, with the Customer’s consent, prior to the elapse of the period allowed for renunciation (this applies to cases of service provision, not sale of goods),
b) audio and visual recordings and those stored on computer data media after the Customer has removed their original packaging,
c) contracts relating to consideration for which the price or remuneration depends solely on the movement of prices on a financial market,
d) consideration having properties specified by the Customer in his or her order or with a close connection to the Customer’s person,
e) consideration which in view of its nature cannot be returned or is subject to rapid deterioration,
f) delivery of press publications,
g) services relating to gambling.
Protection of privacy
1. When placing an order the Customer consents to the processing of his or her personal data solely for the purpose of fulfilment of the order.
2. The Customer may also give separate consent to receive advertising and promotional materials, including a trade newsletter, from the Store.
3. The Customer has the right to inspect and correct his or her data and to demand its deletion.
It is not permissible to use any materials published on the Store’s website (including photographs and descriptions of goods) without the Store’s written consent.
Effective date and changes to the Rules
1. The Rules shall come into effect as of the day on which they are published on the Store’s website.
2. The Store reserves the right to make changes to the Rules, which shall come into effect as of the day on which they are published on the Store’s website. Contracts concluded prior to a change to the Rules shall be subject to the version of the Rules effective on the date on which the Customer placed the Order.